Last Updated: 24 September 2025
At BS Interior, customer satisfaction is important to us. If your purchase doesn’t meet your expectations, you may request an exchange within the policy conditions outlined below. Kindly note that we currently do not offer refunds, only exchanges.
- Exchange Eligibility
You may request an exchange within 7 days from the date of delivery. To be eligible for an exchange:
The product must be unused and undamaged
It must be returned in the original packaging with all accessories, tags, and invoice
Only regular-priced items are eligible for exchange
Proof of purchase (invoice or order number) is required
- Non-Exchangeable Items
We do not accept exchanges for the following:
Customized or made-to-order furniture
Products damaged due to misuse or mishandling after delivery
Items not returned within the 7-day exchange window
- How to Request an Exchange
To initiate an exchange:
Contact Us
Email us at contact@bsinterior.in
or call us at +91 9971184907 within 7 days of receiving your order. Include your order ID and reason for exchange.
Wait for Instructions
Our customer support team will review your request and guide you through the return process.
Pack the Item Securely
Ensure that the item is safely packed in its original condition with all packaging, tags, and invoice.
Courier the Item
Send the item to the address provided by our support team. Return shipping charges (if applicable) must be borne by the customer, unless the item was received damaged or defective.
- Damaged or Defective Products
If you receive a damaged or defective item:
Contact us within 24–48 hours of delivery
Share clear photos/videos of the damage via email
We will arrange for a replacement or exchange at no additional cost
- Exchange Process Time
Once the returned item is received and inspected, the exchange process will begin
Please allow up to 7 working days for the replacement product to be shipped
- No Refund Policy
Please note that we do not offer monetary refunds under any circumstances. We only process exchanges as per the above policy.
- Contact Information
For exchange requests, product concerns, or further questions, contact us at:
Business Name: BS Interior
Address: 915, Sector 29, Faridabad – 121008, Haryana
Phone: +91 9971184907
Email: contact@bsinterior.in
Website: www.bsinterior.in